/* Service Desk — единая дизайн-система для всех трёх интерфейсов.
   Плоский современный SaaS-стиль, полная поддержка светлой и тёмной темы,
   настраиваемые шрифт и размер текста (через переменные --font-family / --font-scale). */
@import url('https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=Inter:wght@400;500;600;700&display=swap');

* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  /* Типографика (переопределяется theme.js) */
  --font-family: 'Plus Jakarta Sans', 'Inter', system-ui, sans-serif;
  --font-scale: 1;

  /* Светлая тема — токены */
  --bg: #f5f7fa;
  --bg-elev: #eef1f6;
  --panel: #ffffff;
  --panel-2: #fafbfc;
  --border: #e4e8ef;
  --border-strong: #d3dae3;
  --text: #131a24;
  --text-2: #4a5666;
  --muted: #7a8698;
  --accent: #16a34a;
  --accent-2: #12833d;
  --accent-soft: #e7f6ec;
  --accent-ink: #0e5a2b;
  --danger: #dc2626;
  --danger-soft: #fdecec;
  --warn: #d97706;
  --warn-soft: #fdf3e3;
  --info: #2563eb;
  --info-soft: #e8f0fe;
  --violet: #6d3fd1;
  --violet-soft: #f0e9fd;
  --shadow: 0 1px 2px rgba(19,26,36,.04), 0 8px 24px rgba(19,26,36,.06);
  --shadow-lg: 0 20px 50px rgba(19,26,36,.14);
  --radius: 14px;
  --radius-sm: 9px;
  font-size: calc(16px * var(--font-scale));
}

:root[data-theme="dark"] {
  --bg: #0b0f17;
  --bg-elev: #10151f;
  --panel: #151b26;
  --panel-2: #1a2130;
  --border: #26303f;
  --border-strong: #33404f;
  --text: #eef2f8;
  --text-2: #b4bece;
  --muted: #7e8a9b;
  --accent: #22c55e;
  --accent-2: #16a34a;
  --accent-soft: #123024;
  --accent-ink: #7ee2a8;
  --danger: #f87171;
  --danger-soft: #3a1d1d;
  --warn: #fbbf24;
  --warn-soft: #38290f;
  --info: #60a5fa;
  --info-soft: #16233b;
  --violet: #a78bfa;
  --violet-soft: #241a3d;
  --shadow: 0 1px 2px rgba(0,0,0,.3), 0 10px 28px rgba(0,0,0,.4);
  --shadow-lg: 0 24px 60px rgba(0,0,0,.55);
}

html, body { height: 100%; }
body {
  font-family: var(--font-family);
  background: var(--bg);
  color: var(--text);
  -webkit-font-smoothing: antialiased;
  transition: background .2s, color .2s;
}
.hidden { display: none !important; }
.ico { width: 1.15em; height: 1.15em; flex-shrink: 0; }

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; animation: none !important; }
}

/* --- Кнопки --- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  border: 1px solid var(--border-strong);
  background: var(--panel); color: var(--text);
  border-radius: var(--radius-sm); padding: 9px 15px;
  font-size: .82rem; font-weight: 600; font-family: inherit; cursor: pointer;
  transition: background .15s, border-color .15s, transform .05s, box-shadow .15s;
}
.btn:hover { background: var(--bg-elev); border-color: var(--muted); }
.btn:active { transform: translateY(1px); }
.btn:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.btn-primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-2); border-color: var(--accent-2); }
.btn-danger { background: var(--panel); border-color: color-mix(in srgb, var(--danger) 40%, transparent); color: var(--danger); }
.btn-danger:hover { background: var(--danger-soft); }
.btn-ghost { background: transparent; border-color: transparent; color: var(--muted); }
.btn-ghost:hover { background: var(--bg-elev); color: var(--text); }
.btn-block { width: 100%; }
.btn-sm { padding: 6px 11px; font-size: .76rem; border-radius: 8px; }
.icon-btn {
  display: inline-flex; align-items: center; justify-content: center;
  width: 38px; height: 38px; border-radius: 10px; border: 1px solid var(--border);
  background: var(--panel); color: var(--text-2); cursor: pointer; transition: background .15s, color .15s;
}
.icon-btn:hover { background: var(--bg-elev); color: var(--text); }

/* --- Поля ввода --- */
input[type=text], input[type=password], input[type=number], input[type=email],
input[type=date], input[type=file], select, textarea {
  width: 100%; border: 1px solid var(--border-strong); border-radius: var(--radius-sm);
  padding: 9px 11px; font-size: .85rem; font-family: inherit;
  background: var(--panel); color: var(--text); transition: border-color .15s, box-shadow .15s;
}
input:focus, select:focus, textarea:focus {
  outline: none; border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 22%, transparent);
}
input::placeholder, textarea::placeholder { color: var(--muted); }
label { display: block; font-size: .78rem; color: var(--text-2); font-weight: 500; margin-bottom: 13px; }
label > input, label > select, label > textarea { margin-top: 6px; }
.checkbox-row { display: flex; align-items: center; gap: 9px; color: var(--text); font-size: .85rem; margin-bottom: 13px; }
.checkbox-row input { width: auto; }
.cell-muted { color: var(--muted); font-size: .8rem; }
.login-error { color: var(--danger); margin-top: 12px; font-size: .82rem; }

/* --- Логотип / бейдж --- */
.logo-badge {
  display: inline-flex; align-items: center; justify-content: center;
  width: 40px; height: 40px; border-radius: 12px; flex-shrink: 0;
  background: linear-gradient(135deg, var(--accent), var(--accent-2));
  color: #fff; font-weight: 800; font-size: .9rem; letter-spacing: -.5px;
}

/* --- Экран входа --- */
.login-screen { min-height: 100dvh; display: flex; align-items: center; justify-content: center;
  background: radial-gradient(1200px 500px at 50% -10%, color-mix(in srgb, var(--accent) 14%, var(--bg)), var(--bg)); padding: 20px; }
.login-card { width: 380px; max-width: 100%; background: var(--panel); border: 1px solid var(--border);
  border-radius: 20px; padding: 34px; box-shadow: var(--shadow-lg); text-align: center; }
.login-card h1 { font-size: 1.4rem; margin: 14px 0 2px; font-weight: 700; }
.login-sub { color: var(--muted); margin-bottom: 22px; font-size: .85rem; }
.login-card label { text-align: left; }

/* --- Каркас админки --- */
.shell { display: flex; min-height: 100dvh; }
.sidebar { width: 236px; flex-shrink: 0; background: var(--panel); border-right: 1px solid var(--border);
  display: flex; flex-direction: column; position: sticky; top: 0; height: 100dvh; }
.sidebar-head { display: flex; align-items: center; gap: 11px; padding: 18px 16px; border-bottom: 1px solid var(--border); }
.sidebar-title { display: flex; flex-direction: column; line-height: 1.3; min-width: 0; }
.sidebar-title strong { font-size: .86rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sidebar-title span { font-size: .72rem; color: var(--muted); }
.nav { padding: 12px 10px; flex: 1; overflow-y: auto; }
.nav a { display: flex; align-items: center; gap: 11px; padding: 10px 12px; margin-bottom: 2px;
  color: var(--text-2); text-decoration: none; border-radius: 10px; font-size: .85rem; font-weight: 500; transition: background .15s, color .15s; }
.nav a:hover { background: var(--bg-elev); color: var(--text); }
.nav a.active { background: var(--accent-soft); color: var(--accent-ink); font-weight: 600; }
.nav a .ico { width: 18px; height: 18px; }
.sidebar-foot { padding: 12px; border-top: 1px solid var(--border); display: flex; flex-direction: column; gap: 8px; }
.main { flex: 1; padding: 26px 30px; min-width: 0; }

/* --- Заголовок страницы --- */
.page-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 20px; gap: 12px; flex-wrap: wrap; }
.page-head h2 { font-size: 1.5rem; font-weight: 700; letter-spacing: -.3px; }
.page-actions { display: flex; gap: 8px; }
.topbar { display: flex; justify-content: space-between; align-items: center; margin-bottom: 18px; gap: 10px; }
.topbar-actions { display: flex; gap: 8px; align-items: center; }

/* --- Статус-карточки --- */
.stat-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(155px, 1fr)); gap: 12px; margin-bottom: 20px; }
.stat-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 15px 17px; cursor: pointer; transition: border-color .15s, box-shadow .15s, transform .1s; }
.stat-card:hover { border-color: var(--border-strong); transform: translateY(-1px); box-shadow: var(--shadow); }
.stat-card.active { border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent); }
.stat-card .stat-label { display: flex; align-items: center; gap: 8px; font-size: .78rem; color: var(--muted); font-weight: 500; }
.stat-card .stat-value { font-size: 1.7rem; font-weight: 700; margin-top: 7px; letter-spacing: -.5px; }
.stat-dot { width: 4px; height: 15px; border-radius: 2px; }

/* --- Фильтры --- */
.filters { display: flex; gap: 8px; margin-bottom: 16px; flex-wrap: wrap; align-items: center; }
.filters select, .filters input { width: auto; min-width: 145px; }
.filters .grow { flex: 1; min-width: 180px; }

/* --- Таблица --- */
.table-wrap { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); overflow-x: auto; box-shadow: var(--shadow); }
table { width: 100%; border-collapse: collapse; font-size: .84rem; }
thead th { text-align: left; color: var(--muted); font-weight: 600; font-size: .74rem; text-transform: uppercase; letter-spacing: .4px;
  padding: 12px 15px; border-bottom: 1px solid var(--border); white-space: nowrap; background: var(--panel-2); }
tbody td { padding: 12px 15px; border-bottom: 1px solid var(--border); vertical-align: middle; }
tbody tr:last-child td { border-bottom: none; }
tbody tr.clickable { cursor: pointer; transition: background .12s; }
tbody tr.clickable:hover { background: var(--panel-2); }
.ticket-no { font-weight: 700; white-space: nowrap; }
.empty-state { padding: 44px; text-align: center; color: var(--muted); }

/* --- Бейджи --- */
.badge { display: inline-flex; align-items: center; gap: 5px; border-radius: 7px; padding: 3px 10px; font-size: .72rem; font-weight: 700; white-space: nowrap; }
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.b-high   { background: var(--danger-soft); color: var(--danger); }
.b-normal { background: var(--bg-elev); color: var(--text-2); }
.b-low    { background: var(--accent-soft); color: var(--accent-ink); }
.s-new         { background: var(--info-soft); color: var(--info); }
.s-in_review   { background: var(--warn-soft); color: var(--warn); }
.s-in_progress { background: var(--violet-soft); color: var(--violet); }
.s-done        { background: var(--accent-soft); color: var(--accent-ink); }
.s-rejected    { background: var(--danger-soft); color: var(--danger); }
.s-cancelled   { background: var(--bg-elev); color: var(--muted); }
.type-chip { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--border); border-radius: 7px; padding: 3px 9px; font-size: .78rem; background: var(--panel-2); }
.muted-chip { background: var(--bg-elev); color: var(--text-2); border-radius: 7px; padding: 2px 9px; font-size: .72rem; font-weight: 600; }

.pager { display: flex; align-items: center; gap: 10px; margin-top: 16px; justify-content: flex-end; color: var(--muted); font-size: .82rem; }

/* --- Панель заявки (drawer) --- */
.drawer-overlay, .modal-overlay { position: fixed; inset: 0; background: rgba(10,14,22,.5); backdrop-filter: blur(2px); z-index: 40; }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; width: 580px; max-width: 96vw; background: var(--panel); z-index: 50;
  box-shadow: var(--shadow-lg); overflow-y: auto; padding: 24px 26px; }
.drawer-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 10px; margin-bottom: 6px; }
.drawer-head h3 { font-size: 1.1rem; font-weight: 700; }
.drawer-sub { color: var(--muted); font-size: .8rem; margin-bottom: 14px; display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.drawer-section { margin-top: 20px; }
.drawer-section h4 { font-size: .74rem; color: var(--muted); font-weight: 700; text-transform: uppercase; letter-spacing: .5px; margin-bottom: 11px; }
.kv { display: grid; grid-template-columns: 170px 1fr; gap: 7px 14px; font-size: .84rem; }
.kv dt { color: var(--muted); }
.kv dd { font-weight: 500; }
.action-row { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 16px; }
.event { border-left: 2px solid var(--border); padding: 2px 0 14px 14px; margin-left: 4px; font-size: .84rem; position: relative; }
.event::before { content: ""; position: absolute; left: -5px; top: 4px; width: 8px; height: 8px; border-radius: 50%; background: var(--accent); }
.event .ev-head { color: var(--muted); font-size: .74rem; margin-bottom: 3px; }
.event .ev-comment { background: var(--panel-2); border: 1px solid var(--border); border-radius: 10px; padding: 9px 11px; margin-top: 5px; white-space: pre-wrap; }
.event .ev-visible { color: var(--accent); font-size: .68rem; font-weight: 700; }

/* --- Вложения --- */
.photo-grid { display: flex; gap: 9px; flex-wrap: wrap; }
.photo-grid img, .photo-grid video { width: 104px; height: 104px; object-fit: cover; border-radius: 11px; border: 1px solid var(--border); cursor: pointer; background: #000; }
.attach-item { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--border); border-radius: 10px;
  padding: 9px 12px; font-size: .8rem; background: var(--panel-2); color: var(--text); text-decoration: none; cursor: pointer; }
.attach-item:hover { border-color: var(--border-strong); }
.attach-item .ico { color: var(--muted); }

/* --- Зона перетаскивания файлов --- */
.dropzone { border: 2px dashed var(--border-strong); border-radius: var(--radius); padding: 22px; text-align: center;
  color: var(--muted); cursor: pointer; transition: border-color .15s, background .15s; font-size: .82rem; }
.dropzone:hover, .dropzone.drag { border-color: var(--accent); background: var(--accent-soft); color: var(--accent-ink); }
.dropzone .ico { width: 26px; height: 26px; margin-bottom: 6px; }
.file-list { display: flex; flex-direction: column; gap: 6px; margin-top: 10px; }
.file-chip { display: flex; align-items: center; gap: 9px; background: var(--panel-2); border: 1px solid var(--border);
  border-radius: 9px; padding: 7px 10px; font-size: .8rem; }
.file-chip .fc-name { flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.file-chip .fc-size { color: var(--muted); font-size: .72rem; }
.file-chip .fc-x { cursor: pointer; color: var(--muted); }
.file-chip .fc-x:hover { color: var(--danger); }
.file-chip img { width: 34px; height: 34px; border-radius: 6px; object-fit: cover; }

/* --- Эмодзи-пикер --- */
.emoji-wrap { position: relative; display: inline-block; }
.emoji-pop { position: absolute; bottom: 42px; left: 0; z-index: 70; background: var(--panel); border: 1px solid var(--border);
  border-radius: 12px; box-shadow: var(--shadow-lg); padding: 8px; display: grid; grid-template-columns: repeat(8, 1fr); gap: 2px; width: 280px; }
.emoji-pop button { border: none; background: none; font-size: 1.15rem; cursor: pointer; border-radius: 7px; padding: 4px; line-height: 1; }
.emoji-pop button:hover { background: var(--bg-elev); }

/* --- Звёздный рейтинг --- */
.stars { display: inline-flex; gap: 3px; }
.stars .st { cursor: pointer; color: var(--border-strong); transition: color .1s; }
.stars .st.on { color: #f5b400; }
.stars.readonly .st { cursor: default; }

/* --- Модальное окно --- */
.modal-overlay { display: flex; align-items: center; justify-content: center; z-index: 60; }
.modal { width: 500px; max-width: 94vw; max-height: 90vh; overflow-y: auto; background: var(--panel);
  border-radius: 16px; padding: 24px 26px; box-shadow: var(--shadow-lg); }
.modal h3 { margin-bottom: 18px; font-size: 1.05rem; font-weight: 700; }
.modal-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; }

/* --- Карточки-списки --- */
.card-list { display: flex; flex-direction: column; gap: 10px; }
.item-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 15px 17px; display: flex; align-items: center; gap: 14px; box-shadow: var(--shadow); }
.item-card .item-main { flex: 1; min-width: 0; }
.item-card .item-title { font-weight: 600; font-size: .9rem; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.item-card .item-sub { color: var(--muted); font-size: .78rem; margin-top: 4px; }
.item-card .item-actions { display: flex; gap: 6px; flex-shrink: 0; flex-wrap: wrap; }

/* --- Дашборд --- */
.dash-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.dash-panel { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; box-shadow: var(--shadow); }
.dash-panel h4 { font-size: .74rem; color: var(--muted); margin-bottom: 14px; text-transform: uppercase; letter-spacing: .5px; font-weight: 700; }
.bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; font-size: .84rem; }
.bar-row .bar-label { width: 145px; color: var(--text-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.bar-row .bar-track { flex: 1; height: 9px; background: var(--bg-elev); border-radius: 5px; overflow: hidden; }
.bar-row .bar-fill { height: 100%; border-radius: 5px; transition: width .4s; }
.bar-row .bar-num { width: 38px; text-align: right; font-weight: 700; }

/* --- Панель оформления (всплывающая) --- */
.appearance-pop { position: fixed; top: 60px; right: 20px; z-index: 200; width: 300px; background: var(--panel);
  border: 1px solid var(--border); border-radius: 16px; box-shadow: var(--shadow-lg); padding: 16px; display: flex; flex-direction: column; gap: 14px; }
.ap-row { display: flex; flex-direction: column; gap: 7px; font-size: .78rem; color: var(--muted); font-weight: 600; }
.ap-seg { display: flex; gap: 4px; background: var(--bg-elev); border-radius: 10px; padding: 3px; flex-wrap: wrap; }
.ap-seg button { flex: 1; border: none; background: none; padding: 7px 8px; border-radius: 8px; cursor: pointer;
  font-size: .78rem; color: var(--text-2); font-family: inherit; font-weight: 600; transition: background .12s, color .12s; }
.ap-seg button.on { background: var(--panel); color: var(--text); box-shadow: var(--shadow); }
.ap-select { width: 100%; }

/* --- Toast --- */
.toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--text); color: var(--bg);
  border-radius: 11px; padding: 11px 20px; font-size: .84rem; font-weight: 500; z-index: 300; box-shadow: var(--shadow-lg); max-width: 90vw; }
.toast.error { background: var(--danger); color: #fff; }

/* --- Портал (клиент) --- */
.portal, .work { max-width: 720px; margin: 0 auto; padding: 22px 16px 70px; }
.portal-card, .work-card { background: var(--panel); border: 1px solid var(--border); border-radius: 18px;
  padding: 22px; margin-bottom: 14px; box-shadow: var(--shadow); }
.portal h1, .work h1 { font-size: 1.3rem; font-weight: 700; margin-bottom: 3px; letter-spacing: -.3px; }
.portal-sub, .work-sub { color: var(--muted); margin-bottom: 16px; font-size: .84rem; }
.type-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 11px; }
.type-card { border: 1px solid var(--border); border-radius: 14px; padding: 16px; cursor: pointer; text-align: center;
  background: var(--panel-2); transition: border-color .15s, transform .1s, box-shadow .15s; }
.type-card:hover { border-color: var(--accent); transform: translateY(-2px); box-shadow: var(--shadow); }
.type-card.selected { border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent); background: var(--accent-soft); }
.type-card .t-icon { width: 34px; height: 34px; margin: 0 auto; color: var(--accent); }
.type-card .t-name { font-weight: 700; margin-top: 8px; font-size: .86rem; }
.type-card .t-desc { color: var(--muted); font-size: .74rem; margin-top: 3px; }
.req-star { color: var(--danger); }
.my-req, .job { border: 1px solid var(--border); border-radius: 12px; padding: 13px 15px; margin-bottom: 10px; cursor: pointer;
  background: var(--panel-2); transition: border-color .15s, transform .1s; }
.my-req:hover, .job:hover { border-color: var(--border-strong); transform: translateY(-1px); }
.tabs { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.tab { border: 1px solid var(--border); background: var(--panel); border-radius: 9px; padding: 7px 13px; font-size: .78rem;
  cursor: pointer; color: var(--muted); font-family: inherit; font-weight: 600; }
.tab.active { border-color: var(--accent); color: var(--accent-ink); background: var(--accent-soft); }
.choice-row { display: flex; align-items: center; gap: 9px; margin: 5px 0; font-size: .85rem; color: var(--text); }
.choice-row input { width: auto; }

/* --- Адаптивность --- */
@media (max-width: 900px) {
  .sidebar { width: 62px; }
  .sidebar-title, .sidebar-foot .btn span:not(.ico) { display: none; }
  .nav a span:not(.ico) { display: none; }
  .dash-grid { grid-template-columns: 1fr; }
  .kv { grid-template-columns: 120px 1fr; }
  .main { padding: 18px 16px; }
  .drawer { width: 100%; }
}